Supported Services Questionnaire – 2026

Your Information

We may use some of the information you have provided to look up further details about any protected characteristics you may have. Your personal details will be stored in accordance with the Data Protection Act 2018

SSJ must ensure that participants give their permission to take part in a data collection exercise, before proceeding with the activity. Do you give your permission? *

Service *

Specialist Services
Homelessness
Housing

Initials *

Room *

Property *

SUI - 1

Please take time to carefully think about your response

01 - Do you feel listened to by staff? *

01 - Additional information

02 - Do you know how to make a complaint? *

02 - Additional information

03 - Have you made a complaint in the past? *

If yes, go to question 04

04 - Were you happy with the process and support given

If not, please tell us why

04 -Additional information

05 - Is complaint information, i.e. posters both visible and accessible *

If no, please tell us more

05 - Additional information

06 - Is there a clear complaints and compliments procedure in place? *

If no, please tell us more

06 - Additional information

SUI - 5

Please take time to carefully think about your response

01 - What were your first impressions of the service? *

	Very Good	Fairly Good	Neither Good Nor Bad	Fairly Bad	Very Bad
	Very GoodVery Good	Fairly GoodFairly Good	Neither Good Nor BadNeither Good Nor Bad	Fairly BadFairly Bad	Very BadVery Bad

01 - How could we improve on those first impressions?

02 - Are you involved in your own care planning? *

If Yes, please complete 03

03 - Are you offered a copy of your care plan?

04 - Do you feel fully informed or adequately communicated with from SSJ? *

Additional information

04 - Do you find the staff approachable and understanding? *

Additional information

07 - Have you experienced DA?

If yes, you can tell us more, if your happy to (below)

07 -

Did you feel supported?
Were you involved in the decision making process with a key worker?
If not, are there opportunities for you to raise a concerns?

If yes, you can tell us more, if your happy to (below)

07 - Additional information

General Data Protection Regulations (GDPR)

Data Protection Act 2018 - Agreement: I consent to allowing The Society of St James (SSJ) to store my submitted information for the purposes of this survey *