Leaflet-for-residents-about-the-Housing-Ombudsman-Service
Make a Complaint or Compliment: HERE
Complaint and Compliments Policy HERE
Complaint Procedure: HERE
The Housing Onbudsman’s Complaint Handling Code:HERE
Pursuing your Complaint
If you reach the end of SSJ’s Complaints Procedure and are still unhappy with the outcome you may be able to obtain further advice from one of the agencies that monitor the work of SSJ or you may seek advice from a solicitor or the Citizen’s Advice Bureau (see below for Contact Details).
Contact Details
Independent Housing Ombudsman T: 0300 111 3000
Exchange Tower
Harbour Exchange Square
Isle of Dogs
London
E14 9GE
Southampton City Council T: 023 8083 3000
Integrated Commissioning Unit
Civic Centre
Civic Centre Road
Southampton
SO14 7LY
Portsmouth City Council T: 023 9282 2251
Integrated Commissioning Unit
Civic Offices
Portsmouth
PO1 2AL
The Care Quality Commission T: 03000 616161
City Gate
Gallowgate
Newcastle upon Tyne
NE1 4PA
Housing Citizens Advice Bureau