Complaints & Compliments

Leaflet-for-residents-about-the-Housing-Ombudsman-Service

Make a Complaint or Compliment:     HERE

Complaint and Compliments Policy  HERE

Complaint Procedure:                         HERE

The Housing Onbudsman’s Complaint Handling Code:HERE

Pursuing your Complaint

If you reach the end of SSJ’s Complaints Procedure and are still unhappy with the outcome you may be able to obtain further advice from one of the agencies that monitor the work of SSJ or you may seek advice from a solicitor or the Citizen’s Advice Bureau (see below for Contact Details).

Contact Details

Independent Housing Ombudsman           T: 0300 111 3000

www.housing-ombudsman.org.uk

Exchange Tower

Harbour Exchange Square

Isle of Dogs

London

E14 9GE

Southampton City Council                           T: 023 8083 3000

Integrated Commissioning Unit

Civic Centre

Civic Centre Road

Southampton

SO14 7LY

Portsmouth City Council                              T: 023 9282 2251

Integrated Commissioning Unit

Civic Offices

Portsmouth

PO1 2AL

The Care Quality Commission                    T: 03000 616161

www.cqc.org.uk     

City Gate

Gallowgate

Newcastle upon Tyne

NE1 4PA

Housing Citizens Advice Bureau

www.citizensadvice.org.uk