Statutory Consultation
on the Tenant Satisfaction Measures
Regulator of Social Housing – Tenant Satisfaction Survey 2024
- Required outcome
1.1 Registered providers must collect and provide information to support effective scrutiny by tenants of their landlord’s performance in managing their homes and neighbourhoods. To be achieved via the Tenant Satisfaction Survey 2024
- Specific expectations
2.1 Registered providers must meet the regulator’s requirements in relation to the tenant satisfaction measures set by the regulator.
2.2 Registered providers must:
- collect and process information specified by the regulator relating to their performance against the tenant satisfaction measures. The information must be collected within a timeframe set by the regulator and must meet the regulator’s requirements.
- annually publish their performance against the tenant satisfaction measures. This should include information about how they have met the regulator’s requirements.
This information must be published in a manner that is timely, clear, and easily accessed by tenants.
- annually submit to the regulator information specified by the regulator relating to their performance against those measures. The information must be submitted within a timeframe and in a form determined by the regulator.
2.3 In meeting paragraphs 2.1 and 2.2 above, registered providers must ensure that the information is an accurate, reliable, valid, and transparent reflection of their performance against the tenant satisfaction measures.
SSJ staff will throughout February 2024 be seeking to contact you with a view to completing the survey questionnaire. This will be achieved via a telephone call from numbers 02381 542 680 or 02381 542 736. In addition, an SSJ member of staff might (displaying their ID badge) might visit your address and invite you to complete the survey questionnaire face-to-face.
The survey its self will take around fifteen minutes of your time. Your participation is not compulsory, but it is essential to gather information which best represents tenants as a whole.
The Society of St James